Terms & Conditions


General Terms & Conditions for End Users of VIP My Stay

Vip My Stay is a product of Hospitality Solutions Ltd., CJ General Supplies Building, Triq-Il Qawra, Qawra, San Pawl Il-Bahar, SPB 1906, Malta.

These General Terms & Conditions apply to all services provided by VIP My Stay to end users (“Travelers”) over the Internet, via mobile devices, e-mail or telephone.

 

1. Functions

VIP My Stay offers you a free service on the vipmystay.com homepage and through partner portals. This service enables participating hotels to take your individual needs and preferences into account for future hotel stays.

You can register on the website as a Traveller and create both a user account and user profile (“VIPPROFILE“) to indicate individual preferences for hotel stays. The extent to which details are created or changed is up to you as Traveler.

Your user account ID number (“VIP ID“) will be sent to you by e-mail. After booking a reservation at a participating hotel, you can transmit  your VIP ID to the respective hotel, allowing it to view your VIPPROFILE on the VIP My Stay website and to take your needs and preferences into account so as to optimize their services accordingly.

In addition, your user account also allows you to submit reviews and recommend other Travellers. VIP My Stay reserves the right to allow or remove reviews in its sole discretion. VIP My Stay may, in particular, remove reviews which are libellous, defamatory, untrue, biased, anti-competitive, or offensive.

 

2. Accountability

Information published online by VIP My Stay in no way represents a recommendation or endorsement of the quality or classification of a hotel.

When you book a participating hotel reservation through VIP My Stay, the accommodation contract is concluded between you and the hotel. VIP My Stay does not offer the services provided by the hotels presented on the VIP My Stay website. VIP My Stay does not offer any hotel services.

 

3. Privacy, Confidentiality

VIP My Stay respects the confidentiality of your personal information. VIP My Stay will not disclose any personal data, in particular, your VIPPROFILE or VIP ID, to participating hotels or third parties without your permission. Any disclosure or dissemination of personal information contained in your VIPPROFILE will be determined by you.

The collection, processing, and use of personal data by VIP My Stay will be governed by applicable data protection regulations.

 

4. VIP My Stay’s Liability

VIP My Stay is liable for damages deriving from wilful misconduct or gross negligence. In the event of ordinary negligence, VIP My Stay is liable for damages caused by the breach of an obligation, the proper fulfilment of which constitutes a condition sine qua non and the proper compliance of which can ordinarily be relied on by the Traveler (an obligation constituting a substantial part of the contract). Beyond that liability to compensate for damages, regardless of legal grounds, is excluded.

In the event VIP My Stay is liable for ordinary negligence pursuant to the above, such liability shall be limited to those foreseeable damages that are typical of the contract. This disclaimer does not apply in the event VIP My Stay provided a guarantee, and does not apply to damages that must be compensated under the Product Liability Act or to damages arising from death, physical injury or damage to health. This disclaimer extends to all VIP My Stay employees, agents or third parties whose services VIP My Stay draws on for the fulfilment of its obligations.

 

5.  Links to Third Party Sites

The VIP My Stay website contains hyperlinks to websites operated by third parties. VIP My Stay exercises no control over these third party websites and is not responsible for their content. The provision of these hyperlinks does not constitute an endorsement of their content.

 

6. Amendments to these Terms & Conditions

VIP My Stay reserves the right to amend these Terms & Conditions at any time and without your consent, unless the context otherwise requires.

VIP My Stay will notify you in a timely manner of any amendments. As a Traveler, you will receive notice of any amendments prior to same by e-mail to the e-mail address provided.  You are deemed to have agreed with these amendments unless written objection to same is received within two weeks of notice. In the event of such objection, VIP My Stay is entitled to terminate your registration immediately, but not earlier than the entry into force of such amendments.

 


General Terms & Conditions for Hotels Acting as Users of VIP MY Stay

VIP My Stay is a product of Hospitality Solutions Ltd., CJ General Supplies Building, Triq-Il Qawra, Qawra, San Pawl Il-Bahar, SPB 1906, Malta.

These General Terms & Conditions apply to all services provided by Pimp Your Stay to participating hotels (“Hotels”) over the Internet, via mobile devices, e-mail or telephone. They apply solely to Entrepreneurs pursuant to Section 14 of the German Civil Code (BGB).

 

1. Functions

VIP My Stay offers a fee-based service on the vipmystay.com homepage and through selected partner portals. This service enables Hotels to receive information about the needs and preferences of individual hotel guests and interested parties registered with VIP My Stay (“Travelers”) so as to maximize service quality and customer loyalty.

Travelers may create a profile on VIP My Stay and indicate needs and preferences for hotel stays (“VIPPROFILE”) and receive a personal identification number (“VIP ID”).

You can register on the website as a Hotel and create a user account.

After a Traveller has booked a reservation with you and allows you to view the Traveler’s VIPPROFILE by disclosing his VIP ID you may take the respective Traveler´s  needs and preferences into account. The opportunity to inspect the details of a VIPPROFILE takes place on a case-by-case permission and is limited to the specific purpose of a hotel booking, and is intended strictly for within your company. The disclosure of this information to third parties is strictly prohibited. Any violation of this provision entitles VIP My Stay to terminate the contract without notice and delete your registration.

 

2. Fees

A yearly fee paid in advance is required upon sign in and is renewed on a yearly basis to keep on using the service on www.vipmystay.com. The yearly fee includes access to a limited  number of profiles. The yearly fee varies per hotel according the star category. You can top u credit to access more profiles as necessary. A fee is also required for each inspection of a Traveler’s VIPPROFILE. The use of VIP My Stay by Hotels requires advance purchase and payment of a contingent fee for VIPPROFILE inspections (“Crowns”). The price of each Crown is outlined in VIP My Stay’s current price list and varies according to the hotel’s category and the number of Crowns purchased. Crowns are valid for three years from date of purchase. They are neither transferable (with the exception of those cases itemized under Section 6 below) nor redeemable for cash.

 

3. Accountability

VIP My Stay is not liable for the accuracy, completeness, and/or usability of the information provided by the Traveller, particularly regarding the extent of the Traveler´s indications with respect to the VIPPROFILE  form.

Information provided online by VIP My Stay in no way constitutes a recommendation or endorsement of the quality or classification of certain hotels. VIP My Stay does not provide or procure the services of the hotels presented on the VIP My Stay website and does not represent any of the Hotels or Travelers.

 

4. Privacy, Confidentiality

VIP My Stay respects the confidentiality of the personal information of its users. VIP My Stay will not disclose any personal user data, in particular VIPPROFILE, VIP ID or internal information of your hotel without permission of the entitled person.

The collection, processing, and use of personal data by VIP My Stay will be governed by applicable data protection regulations.

 

5. VIP My Stay’s Liability

VIP My Stay is  liable for damages deriving from wilful misconduct or gross negligence. In the event of ordinary negligence, VIP My Stay is liable for damages caused by the breach of an obligation, the proper fulfilment of which constitutes a condition sine qua non and the proper compliance of which can ordinarily be relied on by the contractual partner (an obligation constituting a substantial part of the contract). Beyond that liability to compensate for damages, regardless of legal grounds, is excluded.

In the event VIP My Stay is liable for ordinary negligence pursuant to the above, such liability shall be limited to those foreseeable damages that are typical of the contract. This disclaimer does not apply in the event VIP My Stay provided a guarantee, and does not apply to damages that must be compensated under the Product Liability Act or to damages arising from death, physical injury or damage to health. This disclaimer extends to all VIP My Stay employees, agents or third parties whose services VIP My Stay draws on for the fulfilment of its obligations.

 

6. Links to Third Party Websites

The VIP My Stay website contains hyperlinks to websites operated by third parties. VIP My Stay exercises no control over these third party websites and is not responsible for their content. The provision of these hyperlinks does not constitute an endorsement of their content.

 

7. Amendments to these Terms & Conditions

VIP My Stay reserves the right to amend these Terms & Conditions at any time and without your consent, unless the context requires otherwise. VIP My Stay will notify you in a timely manner of any amendments. As a registered Hotel, you will receive notice of any amendments prior to same by e-mail to the e-mail address provided.  You are deemed to have agreed with these amendments unless written objection to same is received within two weeks of notice. In the event of such objection, VIP My Stay is entitled to terminate your registration immediately, but not earlier than the entry into force of such amendments. In this event, any unused Crowns will be proportionally refunded.

 

8. Other Provisions

All agreements which constitute an amendment, addition or supplement to these Terms and Conditions, as well as any specific warranties assumed by VIP My Stay, must be in writing. This also applies to any amendments to the writing requirement.

Should any individual provisions of these Terms and Conditions be or become invalid or should they contain an omission, the contracting parties shall replace the invalid or unenforceable term or provision by such other valid or enforceable term or provision which comes as close as possible to the original intent and effect of the invalid or unenforceable term or provision, or respectively, to fill the omission by inserting such term or provision which the parties would have reasonably agreed to. The remaining provisions of these Terms and Conditions shall remain in force.